Live call answering
Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.
Trust that each and every call is answered, every lead nurtured and every customer cared for.
Professional services designed to help your business thrive and connect with customers anytime, anywhere.
Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.
Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.
Australia's most flexible answering service company with solutions for small businesses to large corporations.
Highly skilled professionals with industry-specific training
Tailored greetings that match your brand and business needs
Instant alerts via email, SMS, or your preferred method
Encrypted and secure handling of all your business communications
Service available in multiple languages to serve diverse customers
Scalable solutions that grow with your business needs
Quick onboarding with seamless integration to your existing systems
Comprehensive analytics and reporting for business insights
Our staff are highly trained in different industries with bespoke solutions for multiple sectors.
Tailored solutions for growing businesses
Specialized support for medical practices
Professional medical reception services
Secure handling for financial services
Property management and real estate support
Confidential support for legal practices
Field-ready support for trades and construction
24/7 support for hospitality businesses
Technical support and IT service management
Detailed information about our services and how we can help your business.
That makes it easy for you to engage with an interesting process that's affordable. You may think that $3 per call is rather expensive however think about it this way, if 1 in 10 calls develops into somebody employing your organization, it's likely you'll make a lot more than the $80ish that it cost to address all those calls.
" Fantastic Workplace Environment, that is Warm, Welcoming and Varied, Features' are incredible, actually friendly personnel that rapidly become pals. Safe and terrific space for businesses that are both established and those beginning out."
A phone answering service or virtual receptionist is a design where your incoming calls can be diverted to an expert receptionist who is offered to take those calls for you and either forward the crucial calls across to you or take a message - local phone answering service and send that message through to either you or your personnel.
The average supervisor invests around 20% of their time attending to either admin jobs or addressing time losing incoming calls - call answering services. With your own virtual receptionist on the group you can win back that time and focus your attention on doing what you do best, bringing in more clients and growing your business.
To start with, when you sign up for a 7 day complimentary trial you will be allocated a regional telephone number. If you remain in Sydney then that number would be a local Sydney 02 number. When you have your unique number you will require to inform us what welcoming you desire our group to use when we answer your calls.
Now that you have your greeting set up you will require to tell us how you wish to receive your messages. Messages can be sent by either SMS or email. If you choose to receive your message by e-mail then there is no service charge, if you pick SMS then there is a small extra cost per SMS.
Never. You can move as many or as couple of as you desire. Some customers have all of their inbound calls diverted through our answering services and let us manage the entire reception process. Other clients just send us their overflow calls when they are truly busy. Other clients again merely user us for after hours calls or calls gotten when their in-house receptionist is on yearly leave or off on ill leave.
Another great aspect of utilizing our service is that the cost of live answering is connected to the level of service. < We have an entire variety of organizations utilizing our call response service. We are especially popular with expert service firms like legal representatives, accountants and specialists who require live answering.
In this article, we will explore the advantages of making use of a virtual receptionist service and how it can enhance your organization operations. One of the main benefits of an answering service is the ability to answer inbound calls efficiently. A virtual receptionist can handle and respond to calls on your behalf, making sure that your clients get a prompt and professional phone response.
Let us address that call. An essential benefit of answering services is the cost-effectiveness it uses. Hiring a full-time, in-house receptionist can be costly, thinking about the extra expenses connected with worker benefits, training, and equipment. On the other hand, a virtual receptionist service enables you to pay just for the services you require.
One of the primary advantages of a virtual receptionist service is the capability to respond to inbound calls efficiently. A virtual receptionist can handle and respond to calls on your behalf, making sure that your clients get a prompt and expert action. With a virtual receptionist, you can focus on your core company activities without interruptions from having to address continuous telephone call.
This service focus enables you to streamline your company operations and totally free up your time to focus on more important tasks. It makes good sense to have actually each call addressed immediately by our group. While we are on the phone giving out details, you can be building your business and dealing with plans.
Why not sign up for a 7 day free trial and test out our service. There is absolutely no commitment to continue with live answering after the trial and you can sign up online on our signup page so you can sign up at a time to suit you. We are an Australia based company and comprehend the service environment in Australia - business answering service.
Responding to services manage both incoming and outgoing service communications for your business, enabling you to devote your time to other company jobs. Nevertheless, finding a premium answering service that comprehends your company's specific needs can be difficult. Check out more + To assist you in your search for a partner, we've compiled this list of the top phone answering services in Australia.
The brief answer exists are no additional charges or charges! Upclose & Virtual provides a customised phone answering service which indicates your virtual receptionist builds a rapport with your consumers and with your staff. We offer a free discovery session. There are no additional charges or charges for this service.
The details will be offered to you so that all your calls will instantly forward through to your virtual receptionist - trouble complimentary and immediate! Your virtual receptionist investigates your service website and discusses your service requirements to ensure that they are prepared to address your calls with a sound working understanding of your organization - there's no robotic script reading! If you have appointment reservation software your receptionist will familiarise themselves with the programs that you utilize - we are versatile to your requirements! Your virtual receptionist will set up your after hours message bank after receiving advice from you about the content that you would like on the message - its all about you and your choices! Your virtual receptionist will prepare comprehensive notes of your service requirements so that on the occasion that they are away their 'back up pal' can manage your calls - we have you covered!.
If you have any questions or wish to understand about our bundles, talk to among our group today.
Extra calls are billed at $3. 45 per call. At Virtual Head office the majority of our company is with long term clients and that's because there is no pressure. We wish to be your live answering service partner in the call management cycle. We want your small company to succeed since that also indicates we are a success.
Nowadays there are lots of answering services going into the industry and attempting to offer truly low answering service charges, however there is no value in going with the most affordable answering service plan if the receptionists are based upon the other side of the world and the company has no experience - phone answering - virtual telephone answering service.
Expert interaction is a critical function for any industrial enterprise, particularly during major modification. Your personnel might be spread out across the city, some working from house, some in the HQ, but your consumers will not have an interest in how you've structured your workforce, they just desire a genuine person to address their telephone call.
Ready to transform your business communications? Contact us now for a free consultation.
1-800-VIRTUAL
info@virtualreceptionist.com
Available 24/7 on our website